Customer Care - Terrapin Care Station

CUSTOMER CARE

Welcome to Terrapin Care Station!

Terrapin Care Station continues to monitor the outbreak–please check here or consult our home page for additional company-specific updates.

If you have a question or feedback that we didn’t address here, our Customer Care team is here for you! Always feel free to reach out to us at customercare@terrapincarestation.com or by phone at 1-855-599-CARE (2273).

Check below for both COVID-19 and standard FAQs.

How are your retail locations currently addressing the COVID-19 outbreak?

Like many other businesses, we are reviewing and taking guidance from the CDC when it comes to planning sensible precautionary actions. We want you to know that your health and safety, and that of our staff, remains our highest concern.

Firstly, to mitigate any possible transmission, we will not be opening flower jars or other products for your inspection at the point of sale. We realize this may have a direct impact on your shopping experience and we do apologize in advance for this inconvenience.

In addition to installing additional hand sanitizers in all of our stores for customers and employees, staff in our retail locations throughout Colorado are taking extra precautions to prevent the spread of COVID-19.

Staff have been advised to buddy-up and remind each other not to touch their face. We have also increased the regular sanitization of commonly touched surfaces in our stores to every hour, and we have required employees touching cash to wear gloves in addition to washing their hands before and after wearing gloves

Terrapin Care Station has instructed our staff to keep communication open with their management team and to not hesitate to stay home if they are feeling sick. We have adjusted shift schedules to ensure that employees who are feeling ill stay home without concern for their job.

How are your production facilities addressing the COVID-19 outbreak?

In addition to receiving the same instruction above, our production staff will continue to wear gloves when working with or around our plants and product. Our lab, cultivation, and production employees are being asked to wash their hands, or use hand sanitizer, prior to entering facilities and putting on rubber gloves. We are ensuring that these employees are changing gloves frequently, and washing hands or using hand sanitizer before switching gloves. Work spaces are being sanitized with antibacterial cleaning products once per hour. These health and safety measures were created with the most up-to-date CDC guidelines in mind, and may continue to update as we get more information about the outbreak.

How is this going to affect your ability to supply patients/customers with medical/recreational products?

At this time, Terrapin Care Station does have the resources to allocate staff where necessary to maintain reasonable production levels and store staffing so that we can continue offering the products that you need.

We do rely on many industry partners in order to provide you with our/their products and we will maintain open communication with them to keep you updated on changes that affect our patients and customers.

What can I do as a cannabis user to stay healthy?

The puff and pass tradition we are familiar with is a wonderful custom, however, we do recommend that you stop sharing joints, blunts, pipes, and bongs while the virus is spreading.

Do your research–don’t buy into unproven remedies for the coronavirus.

Continue to monitor the CDC website for the latest updates and guidance for the outbreak: https://www.cdc.gov/coronavirus/2019-ncov/about/index.html

What?! A $2 Cone?! -- Terra Points
Make sure you’ve redeemed your Terra Points registration offer — a 1 Gram cone for $2!!! — through the offers section in your TerraPoints rewards wallet! Have your budtender show you how!

Use the link below to check out what other rewards you can redeem your points for. You can also log in and view your current rewards balance!

Click here – https://www.terrapincarestation.com/terrapoints/

Weekly Deals

Our weekly deals have something for everyone! Love to stock up on edibles? Come see us on Tuesday for 10% off!

Promotions

Terrapin Care Station periodically partners with our vendors to bring you some pretty wicked deals!

Check out https://www.terrapincarestation.com/promotions/ for our list of updated promotions!

Online Orders-- Skip the Line!

Did you know you can place orders on-line for store pick-up? View our up-to-date menus and place your online order using the link below! Most of our locations also offer Express in-lobby ordering as well.

Find the menu for your location here – https://www.terrapincarestation.com/locations

“Where am I allowed to use my product?” -- “Can I fly it home with me?”

When it comes to buying and consuming cannabis in our Great State, you may have a lot of questions. Fortunately, Colorado has Meg the Budtender to help!

https://responsibilitygrowshere.com/responsible-marijuana-use

Green Practices and Terrapin Care Station
As a company committed to environmental sustainability, we were named a CannAward Winner for our Eco-Friendly Initiatives. Check out this page for more information on our Green Practices like our ‘Green’ Jars made of sugarcane!

https://www.terrapincarestation.com/green-practices

The News Station - an initiative by Terrapin Care Station

Stay up-to-date with The News Station’s unique perspective on cannabis-focused information and current events.

http://www.thenewsstation.com

Like us and get to know us a little better by following us on Social Media!
Terrapin for the People

Terrapin Care Station hopes to lead the cannabis industry in a socially-conscious movement that supports thriving communities through advocacy, innovative environmental practices, responsible policy-making and collaboration with hyper-local, social justice community programs and efforts.

Read about some of our local efforts here! https://www.terrapincarestation.com/terrapin-for-the-people/

Common Cannabis Questions!

Leafly is a great resource for all of your educational needs!

Check out their Cannabis 101 page for answers, information, and plenty of articles on some of the newest research in our industry. https://www.leafly.com/news/cannabis-101

Some of our favorite articles:

What are Cannabinoids? https://www.leafly.com/news/cannabis-101/cannabinoids-101-what-makes-cannabis-medicine

What is CBD? https://www.leafly.com/news/cbd/what-does-cbd-do

What is THC? https://www.leafly.com/news/cannabis-101/what-is-tetrahydrocannabinol

What is the difference between Sativa and Indica? https://www.leafly.com/news/cannabis-101/sativa-indica-and-hybrid-differences-between-cannabis-types

How is Cannabis consumed? https://www.leafly.com/news/cannabis-101/the-complete-list-of-cannabis-delivery-methods

What are Cannabis terpenes? https://www.leafly.com/news/cannabis-101/terpenes-the-flavors-of-cannabis-aromatherapy

Store Policies
Please keep in mind these store rules and policies to help us out by remaining complaint with state and local rules and regulations:

  1. We do not accept vertical IDs (a format used in many states to indicate a person under the age of 21).
  2. No pets are allowed in the store. Service animals are always welcome!
  3. No backpacks in the budroom–you can leave them with our receptionist while you shop. Please refrain from personal cell phone use in the budroom.
  4. No personal phone use in the budroom–this is to protect your privacy, the privacy of other shoppers, and, of course, our team.
  5. No Cameras
  6. No Weapons
  7. No alcohol in the store
  8. No consumption on the premises. This includes eating a gummy or consuming any product on the way out.

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