Customer Care - Terrapin Care Station

CUSTOMER CARE

Welcome to Terrapin Care Station!

We’re excited that you’ve chosen to shop with us! To welcome you into our family, we’ve put together some helpful information for you to help you get to know us a little better!

If you have a question or feedback that we didn’t address here, our Customer Care team is here for you! Always feel free to reach out to us at customercare@terrapincarestation.com or by phone at 1-855-599-CARE (2273).  

What?! A $2 Cone?! -- Terra Points
Make sure you’ve redeemed your Terra Points registration reward — a 1 Gram cone for $2!!! — through our Terra Points rewards program! Have your budtender show you how!

Use the link below to check out what other rewards you can redeem your points for. You can also log in and view your current rewards balance!

Click here – https://www.terrapincarestation.com/terra-points-account/

Weekly Deals

Our weekly deals have something for everyone! Love to stock up on edibles? Come see us on Tuesday for 10% off!

Promotions

Terrapin Care Station periodically partners with our vendors to bring you some pretty wicked deals!

Check out https://www.terrapincarestation.com/promotions/ for our list of updated promotions!

Online Orders-- Skip the Line!

Did you know you can place orders on-line for store pick-up? View our up-to-date menus and place your online order using the link below! Most of our locations also offer Express in-lobby ordering as well.

Find the menu for your location here – https://www.terrapincarestation.com/locations

“Where am I allowed to use my product?” -- “Can I fly it home with me?”

When it comes to buying and consuming cannabis in our Great State, you may have a lot of questions. Fortunately, Colorado has Meg the Budtender to help!

https://responsibilitygrowshere.com/responsible-marijuana-use

Green Practices and Terrapin Care Station
As a company committed to environmental sustainability, we were named a CannAward Winner for our Eco-Friendly Initiatives. Check out this page for more information on our Green Practices like our ‘Green’ Jars made of sugarcane!

https://www.terrapincarestation.com/green-practices

The News Station - an initiative by Terrapin Care Station

Stay up-to-date with The News Station’s unique perspective on cannabis-focused information and current events.

http://www.thenewsstation.com

Like us and get to know us a little better by following us on Social Media!
Terrapin for the People

Terrapin Care Station hopes to lead the cannabis industry in a socially-conscious movement that supports thriving communities through advocacy, innovative environmental practices, responsible policy-making and collaboration with hyper-local, social justice community programs and efforts.

Read about some of our local efforts here! https://www.terrapincarestation.com/terrapin-for-the-people/

Common Cannabis Questions!

Leafly is a great resource for all of your educational needs!

Check out their Cannabis 101 page for answers, information, and plenty of articles on some of the newest research in our industry. https://www.leafly.com/news/cannabis-101

Some of our favorite articles:

What are Cannabinoids? https://www.leafly.com/news/cannabis-101/cannabinoids-101-what-makes-cannabis-medicine

What is CBD? https://www.leafly.com/news/cbd/what-does-cbd-do

What is THC? https://www.leafly.com/news/cannabis-101/what-is-tetrahydrocannabinol

What is the difference between Sativa and Indica? https://www.leafly.com/news/cannabis-101/sativa-indica-and-hybrid-differences-between-cannabis-types

How is Cannabis consumed? https://www.leafly.com/news/cannabis-101/the-complete-list-of-cannabis-delivery-methods

What are Cannabis terpenes? https://www.leafly.com/news/cannabis-101/terpenes-the-flavors-of-cannabis-aromatherapy

Store Policies
Please keep in mind these store rules and policies to help us out by remaining complaint with state and local rules and regulations:

  1. We do not accept vertical IDs (a format used in many states to indicate a person under the age of 21).
  2. No pets are allowed in the store. Service animals are always welcome!
  3. No backpacks in the budroom–you can leave them with our receptionist while you shop. Please refrain from personal cell phone use in the budroom.
  4. No personal phone use in the budroom–this is to protect your privacy, the privacy of other shoppers, and, of course, our team.
  5. No Cameras
  6. No Weapons
  7. No alcohol in the store
  8. No consumption on the premises. This includes eating a gummy or consuming any product on the way out.

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